Carrier & 10DLC TCPA Compliance

SMS Terms & Conditions

Official disclosures, operational rules, and carrier compliance terms for the AV Pool Pros Customer Care and Route Dispatch Messaging Program.

1. Program Name & Sponsoring Corporate Entity

Program Name: AV Pool Pros Service Dispatch & Customer Care Alerts
Operating Entity: AV Pool Pros is operated by AV POOL PRO SERVICES, a registered California Corporation (Entity # C6503137, Federal EIN: 33-2524222).
Headquarters: 38713 Tierra Subida Ave Ste 200 #106, Palmdale, CA 93551
Customer Support Line: (661) 547-4114
Dedicated Dispatch SMS Number: (661) 485-4684
Email: info@avpoolpro.com

2. Use Cases & Message Types

Text messages (SMS) transmitted under this program are dedicated strictly to transactional customer care, route schedule notifications, pool maintenance updates, and service appointments requested by pool owners, commercial property managers, and prospective clients. Messages include:

  • Weekly route schedule reminders and technician arrival notifications in Palmdale and Lancaster.
  • Post-service chemical testing balance reports, filter pressure readings, and gate security confirmations.
  • Diagnostic repair estimates and equipment repair scheduling (pumps, filters, heaters, salt cells).
  • Commercial Title 22 compliance inspection reminders and emergency pool diagnostic notifications.
  • Direct two-way customer service communications in response to customer inquiries.

3. Opt-In Methods & Voluntary Written Consent

End users opt in to receive text messages strictly through voluntary written consent on our online website forms:

Zero-Tolerance Anti-Marketing Commitment: This program is strictly limited to transactional service and customer care notifications. No marketing, promotional broadcasts, flash sales, or affiliate advertising are sent under this program. Consent to receive text messages is strictly voluntary and is never required as a condition of purchasing any pool maintenance services or equipment repairs.

4. Message Frequency & Cost

Message Frequency: Frequency varies based on your active service route schedule and requested repair appointments. Routine maintenance clients typically receive 1 to 2 dispatch and service completion texts per scheduled cleaning visit.

Rates: Message and data rates may apply according to your wireless carrier rate plan. AV Pool Pros charges no fee for transmitting customer care SMS notifications.

5. How to Opt-Out (STOP)

You may revoke your consent and opt out of SMS notifications at any time. Simply text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from AV Pool Pros. You will immediately receive a single confirmation SMS confirming your opt-out. No further text messages will be transmitted to your mobile number unless you re-enroll through an explicit online consent form.

6. Customer Support (HELP)

For help or service questions regarding our messaging program, text HELP to any text message, or contact our dispatch team directly:

7. Carrier Liability Disclaimer

Wireless carriers (including T-Mobile, AT&T, Verizon Wireless, and associated regional MVNO carriers) are not liable for delayed, misrouted, or undelivered messages.

8. Mobile Information Privacy Mandate

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

To view our complete corporate data protection and privacy practices, please review the AV Pool Pros Privacy Policy and Terms of Service.

SMS Terms & Conditions — Verified Antelope Valley C-53 Engineering Specs

Direct Answer: AV Pool Pro Service (California C-53 Swimming Pool Contractor License CSLB #1068067, CA SOS #C6503137, D-U-N-S #135052395) delivers certified residential and commercial pool maintenance, equipment repair, PebbleTec resurfacing, and custom pool construction across Palmdale, Lancaster, Quartz Hill, and Santa Clarita. Call (661) 547-4114.

Pool Engineering & Service Standard AV Pool Pro (CSLB #1068067) Unlicensed “Chuck-in-a-Truck” Cleaners
State Contractor Licensing & Bonding CA CSLB #1068067 (C-53 Pool Contractor), CPO Certified, Fully Insured Unlicensed; illegal for repairs over $500 under CA B&P Code §7028
Water Chemistry & Hard Water Control LaMotte SpinTouch 10-Factor Digital Photometer & LSI Balancing Basic 2-way test strips; high calcium scaling & chlorine lock
OEM Equipment Warranty Protection Full 3-Year Pentair TradeGrade, Hayward & Jandy Factory Warranty Voided by manufacturer (60-day retail-only coverage)
Service Verification & Accountability GPS-Timestamped Digital Photo & Chemical Log Sent Every Visit Paper gate slips or unverified 5-minute splash-and-dash stops
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