SMS Terms & Conditions
Official disclosures, operational rules, and carrier compliance terms for the AV Pool Pros Customer Care and Route Dispatch Messaging Program.
1. Program Name & Sponsoring Corporate Entity
Program Name: AV Pool Pros Service Dispatch & Customer Care Alerts
Operating Entity: AV Pool Pros is operated by AV POOL PRO SERVICES, a registered California Corporation (Entity # C6503137, Federal EIN: 33-2524222).
Headquarters: 38713 Tierra Subida Ave Ste 200 #106, Palmdale, CA 93551
Customer Support Line: (661) 547-4114
Dedicated Dispatch SMS Number: (661) 485-4684
Email: info@avpoolpro.com
2. Use Cases & Message Types
Text messages (SMS) transmitted under this program are dedicated strictly to transactional customer care, route schedule notifications, pool maintenance updates, and service appointments requested by pool owners, commercial property managers, and prospective clients. Messages include:
- Weekly route schedule reminders and technician arrival notifications in Palmdale and Lancaster.
- Post-service chemical testing balance reports, filter pressure readings, and gate security confirmations.
- Diagnostic repair estimates and equipment repair scheduling (pumps, filters, heaters, salt cells).
- Commercial Title 22 compliance inspection reminders and emergency pool diagnostic notifications.
- Direct two-way customer service communications in response to customer inquiries.
3. Opt-In Methods & Voluntary Written Consent
End users opt in to receive text messages strictly through voluntary written consent on our online website forms:
- Online Web Forms: Submitting a service quote, contact inquiry, commercial proposal, or diagnostic request at https://avpoolpro.com/#quote or https://avpoolpro.com/contact/ and manually checking the explicit, standalone, unchecked SMS opt-in checkbox.
4. Message Frequency & Cost
Message Frequency: Frequency varies based on your active service route schedule and requested repair appointments. Routine maintenance clients typically receive 1 to 2 dispatch and service completion texts per scheduled cleaning visit.
Rates: Message and data rates may apply according to your wireless carrier rate plan. AV Pool Pros charges no fee for transmitting customer care SMS notifications.
5. How to Opt-Out (STOP)
You may revoke your consent and opt out of SMS notifications at any time. Simply text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from AV Pool Pros. You will immediately receive a single confirmation SMS confirming your opt-out. No further text messages will be transmitted to your mobile number unless you re-enroll through an explicit online consent form.
6. Customer Support (HELP)
For help or service questions regarding our messaging program, text HELP to any text message, or contact our dispatch team directly:
- Phone: (661) 547-4114 (Mon–Sat, 7:00 AM – 6:00 PM PST)
- Email: info@avpoolpro.com
- Online Help Desk: https://avpoolpro.com/contact/
7. Carrier Liability Disclaimer
Wireless carriers (including T-Mobile, AT&T, Verizon Wireless, and associated regional MVNO carriers) are not liable for delayed, misrouted, or undelivered messages.
8. Mobile Information Privacy Mandate
To view our complete corporate data protection and privacy practices, please review the AV Pool Pros Privacy Policy and Terms of Service.